Refunds & returns.

01Where you bought it matters

We do not sell directly through denzuu.com, so we cannot process refunds for orders placed elsewhere. Refunds and returns are handled by the platform or store you bought from:

• Blinkit and other quick-commerce apps: raise a request through the app’s help or support section, within the time limit set by that platform.
• Retail stores: contact the store, following its returns policy.
• Bulk and distributor orders: handled as set out in your supply agreement with us.

02Quality concerns

If you think something is wrong with a Denzuu drink, for example it is damaged, leaking, past its expiry date or tastes unusual, please:

• Stop drinking it and keep the pack if you can.
• Take a clear photo of the pack showing the batch code and expiry date.
• Email info@denzuu.com with the photo, where and when you bought it, and a short description of the issue.

Our team will look into every report. Where we confirm a genuine quality issue, we will work with you and the platform or store to put it right.

03What can’t be returned

For food safety reasons, opened or partly consumed drinks cannot be returned, except where there is a genuine quality issue as described above. Products bought from unauthorised sellers are not covered.

04Check your Denzuu is genuine

You can check where your Denzuu was made and confirm it comes from an FSSAI-licensed partner on our batch and licence check page.